St. Peter's Hospital Community Training Center Policies

Effective: January 1, 2017


This page is for AHA instructors affiliated with the AHA Training Center located at St. Peter's Hospital.  All other instructors should contact the training center with which they are affiliated for updates and information (the TC is listed on the back of your BLS Instructor's Card)


St. Peter's Hospital (SPH)-Community Training Center (CTC) exists to provide initial and ongoing training in ACLS, BLS, PALS and Heartsaver CPR/First Aid to the citizens of this region and its communities. Instructors affiliated with SPH-CTC will have initial, updated and ongoing training as required by the American Heart Association. All guidelines set forth by these organizations will dictate instructor status. Every effort will be made to notify instructors of needed information to remain in compliance with all guidelines at all times. SPH-CTC will house records for instructors of AHA BLS, ACLS, PALS and HEARTSAVER CPR/First Aid Courses. Any instructor wishing to join SPH-CTC must have a current card for the discipline for which they are applying, be in good standing with the training center you are currently affiliated with, and be monitored by an instructor/training center faculty to affiliate with SPH-CTC. All requested information must be obtained and on file with SPH-CTC, including the appropriate information and referral request from the current version of the Program Administrative Manual (PAM) from the AHA. Any change of address, telephone number, etc. will be forwarded by the instructor at their earliest convenience. SPH-CTC will not be responsible for information not received due to incorrect address (including e-mail) information on file.


SPH-CTC adheres to a strict confidentiality policy where student and instructor tests and records are concerned. It is not acceptable to reveal information on an instructor or student for any classes taught for SPH-CTC. Any instructor in conflict with this policy may jeopardize their status with SPH-CTC.


The hours of operation for the Community Training Center are 8:00 am --   5 pm M-F. If you need to pick up rental equipment or to come in for other issues outside of those hours, please call and we can make arrangements for your request in advance. If possible please schedule an appointment if you need to come in. I am in and out of my office continuously. E-mail is the best way for me to answer your questions.


Before course completion cards may be issued the following criteria must be met:

  • The course instructor must be a current AHA recognized Instructor with current instructor status. Specialty faculty with expertise in a particular content area may assist AHA instructors in advanced life support courses (ACLS, PALS).
  • The course must be taught according to the guidelines and core curriculum set forth in the most current editions of the AHA course textbook and/or instructor manual. This includes having the appropriate equipment for the course being taught – i.e. AED must be used in all BLS or HEARTSAVER courses and AED Courses.
  • The instructor must have the Instructor Manual and use the Instructor Lesson Maps while instructing the course.
  • Each student must have the current appropriate course textbook readily available for use before, during and after the course. Students may reuse their own textbooks during renewals until new science guidelines are published. (see Student Manuals section for more information).
  • The most current edition of AHA videos and exams must be used.
  • A course evaluation form must be used for each student in each ECC course. This is to obtain feedback from students on course content and instructors.
  • A course skills check off sheet form must be used for each student in each ECC course.
  • All rosters must be submitted within 30 days of the date of the course.
  • Certification cards may be sent to individual students. Certification cards can be mailed to the instructor at their address unless otherwise requested and prior arrangements are made with the coordinator.  E-cards are now available.  The E-card CAN ONLY be sent to the student.  It will not be sent to an employer or the BLS Instructor.
  • Indicate if cards are needed, or not needed. If this is not done, the coordinator will assume that no cards are needed. All cards should be issued/sent to the students as soon as they are received. All information must be filled in completely see below (Filling out course cards).
  • The appropriate fees must accompany the roster, unless arrangements for invoicing have been made with the CTC Coordinator.


  • Available for use before, during and after the course: At St. Peter’s Hospital Community Training Center, we understand that it is difficult to get your students their manual ahead of class time. Please take every effort to make this situation happen ideally.
  • EACH student must have a manual during class time. No exceptions! This will be handled accordingly.



  • Healthcare Provider (AHA BLS) student manuals are the ONLY books allowable for this situation. Again, EACH student MUST have an appropriate book. *QRU’s and school system, please discuss with me if you have questions!
    • Training Center Checks: Random phone calls maybe made to your students, to ensure books were given. Textbooks are designed for individual use and are an integral part of the student’s education before, during and after the course. The AHA designed the student workbook to correspond with the video. Encourage the students to follow along in their student workbooks during the course.
    • Ordering: You may order your student manuals through your Training Center, or through WorldPoint or Channing-Bete.


The courses are designed to use a ratio of 6 students to 2 manikins to 1 instructor. With this ratio, 1 instructor observes 2 manikins at a time while the students practice with the video (practice-while-watching). An experienced instructor may be able to monitor up to 3 manikins at a time while the students practice. This would change the ratio to 9 students to 3 manikins to 1 instructor, but this ratio will increase instructional time. For each student over the ideal number of 6 per instructor, the total class time will increase by approximately 20 minutes to account for additional skills testing.

The following table shows how the number of students per instructor affects the additional course time. 
Student to Instructor Ratio: Number of Manikins Additional Course time required:

6:1   0 minutes
7:1   20 minutes
8:1   40 minutes
9:1   60 minutes

For optimal practice time during the course, each student would have his own manikin if possible. Even with a 1:1 ratio of students to manikins, additional time for skills testing is required when the 6:1 student-instructor ratio is exceeded.


Please be sure to notify us with any email address changes. Send updated email addresses to or to  


The AHA now requires that course cards be typed or computer printed to reduce the risk of cards being altered.  All AHA cards issued must be complete and legible. The content of AHA course cards cannot be altered in any way. AHA course cards must be completed as follows:


Front of Card (Provider and Instructor)

  • Insert the student’s first, middle initial if available, and last name.
  • Cross out the appropriate modules not taught (only on selected cards).
  • The date of the course (issue date) must be typed or done with computer generated printing in a manner that prevents alteration;  month and 4-digit year (01/2017 or January 2017) or 2-digit month/2-digit day/4-digit year (01/15/2017)
  • The recommended renewal or expiration date must be filled in by computer generated typing. The date is 2 years from date of issue* and indicated by 2-digit month or name and 4-digit year only (01/2017 or January 2017).
    Back of Card (Provider and Instructor)
  • Location of course (new card designs will include this line)
  • First and last name of Course Director/Instructor (must be legible) and the Instructor’s AHA/ECC number.  The card must include the “Training Center Name”, the “Training Center ID” and its “Training Center” address to include city and state.
  • Student (Holder) is to sign his or her name in ink on the appropriate line.
  • AHA no longer endorses “Hand written” cards.  All of the blanks on the certification card are to be typed or filled in by computer generated printing. 
  • Any AHA CPR/ACLS/PALS/HEARTSAVER card that has been written on or stamped becomes an invalid card and will need to be-reissued.


All course participants receive a course completion (certification) card after successful completion of a CPR (BLS/AED), ACLS, PALS, or First Aid/CPR course. It is the responsibility of the individual participant to keep these cards in a safe place after the course. St. Peter’s Hospital strongly encourages all participants to make copies (front and back) of all course completion cards. Copies eliminate over 98% of "last minute lost card issues" and almost invariably eliminate the added expense for a replacement card. Please consider making copies immediately after the course has ended. All requests for replacement cards or "verification of attendance" must be in writing. Included should be the name of the participant, the date (at least month and year) and location of the course. If these are not included the price will be changed to $35. There is a $10 fee for a replacement (duplicate) card or "verification of attendance" inquiries for CPR (BLS/AED), ACLS, PALS, or First Aid courses. This fee also applies to instructor cards. There is no charge if an employer, unit manager, or other authorized agent wishes to verify the validity of the copy made by a participant. The copy in question should be faxed to: 406-447-2609,            Attention:  Will Kussman


Electronic Cards (E-cards) are now available.  These cards will be issued only through the training center.  AHA is going to be going to the E-card only by the latter part 2018.  It will be up to the Training Center Coordinator as to whether the instructor will be issued e-cards or whether the Training Center will continue to issue the e-card.

This has come as a result of the paper card being altered or copied in such a way that it changes the validity of the card.

If an E-card has been issued, the student can go to the following website to get a replacement copy of their card.   “”

The student will need to fill in the appropriate blanks in order to produce a copy of their card. 

Employers can also access the same website in order to verify if an individual actually has a valid AHA CPR certification.


Please use the appropriate Roster from the AHA Instructor’s Network for the appropriate discipline in which you conducted your course. 


The AHA requires that primary instructors maintain (for 3 years) the following course records: Copies of completed course rosters (assisting instructors should keep a copy for instructor recertification purposes); skill performance sheets; written exam answer sheets; course evaluations; and Documentation related to problem resolution.  The Training Center at St. Peter’s Hospital will keep the course rosters and any necessary paperwork attached to your course at the Training Center.  The Training Center follows the AHA guidelines and will keep what the TCC feels necessary for the required three (3) year period.


The AHA does not set or receive fees for courses. The following disclaimer MUST be printed on all course promotional brochures, announcements, agendas, or other materials distributed to students in courses for which fees are charged: 

“The American Heart Association strongly promotes knowledge and proficiency in BLS, ACLS and PALS and has developed instructional materials for this purpose.  Use of these materials in an educational course does not represent course sponsorship by the American Heart Association.  Any fees charged for such a course, except for a portion of fees needed for AHA course material, do not represent income to the Association.”



List assisting instructors ONLY if your class size is greater than 6; assisting instructors will not receive teaching credit toward their recertification if the instructor to student ratio of 1:6 is already met.



Instructors may renew their status by meeting all of the following criteria:

  • Teach & document a minimum of four courses in two years.
  • Provide documentation that teaching ability was monitored
  • Complete and update on new AHA information with TC
  • Maintain BLS status as evidenced by current BLS card OR demonstrate acceptable BLS skills and successful completion of the written BLS exam.



All AHA materials and publications are copyrighted. Unless you formally receive permission in writing from the AHA authorizing you to reproduce a publication or book, you cannot make copies of any copyrighted materials. The integrity and reputation of St. Peter's Hospital Community Training Center must be maintained at all times. The expectation is that each instructor affiliated with this training center will act in a professional, moral and ethical manner at all times while teaching AHA courses. Any instructor charged with a felony crime must notify the Training Center immediately. Failure to do so may result in suspension/termination the Training Center.


  • Only SPH Community Training Center instructors are permitted to rent equipment. If you wish to rent equipment, please provide at least a one week notice. Items available for rent:
    • Adult, Child, & Infant Manikins ($5 each)
    • Videos ($15)
    • AED ($25)



  • All equipment used in CPR courses held at St. Peter’s Hospital is to be cleaned by the instructor prior to putting the manikin and manikin parts in to the manikin bag.  The use of an antiseptic wipe is acceptable for sterilization (cleaning) of the manikin and the manikin parts.
    • Disassemble the manikin as directed by the manufacturer
    • As indicated, thoroughly wash all external and internal surfaces with warm soapy water and brushes
    • Rinse all surfaces with clean water
    • Wet all surfaces (preferably submerge) with a bleach solution of 1/4 cup liquid household bleach per one gallon of clean water for 10 minutes. This solution must be made fresh for each class and discarded after each use.
    • Rinse with clean water and immediately dry all external and internal surfaces. Rinsing with alcohol will aid drying of internal surfaces, which will prevent the survival and growth of bacterial or fungal pathogens if the manikins are stored for periods longer than the day of cleaning.


Any person having a complaint concerning any matter relating to American Heart Association courses offered by an instructor employed by or affiliated with St. Peter’s Hospital Community Training Center (SPH/CTC) that has not been resolved informally between the parties involved shall present the matter(s) through a grievance using the following process:


  1. Complaint shall be filed in writing within thirty (30) days of the occurrence providing SPH/CTC with the following information:
    · Name and address of person filing grievance
    · Name and address of person/organization against whom the complaint is  

· Detailed description of occurrence
· Names and addresses of other persons who may have knowledge of

· Signature of person making complaint

  1. SPH/CTC coordinator will review all complaints/grievances/problems and provide a written response within ten (10) days from receipt of complaint.
  1. If complaint is not satisfied with the coordinator’s decision, the complainant may request that the decision be brought to a review committee. This request must be made in writing within ten (10) days of receiving the coordinator’s decision.


  1. The review committee shall consist of:
    · SPH/CTC coordinator
    · Staff Development Director
    · Community Education Coordinator
    · One instructor not involved in the complaint


  1. Review committee action:
    · Grievance dismissed, complainant notified in writing within ten (10)  

   working days from hearing
· Grievance not dismissed, complainant notified in writing within ten (10)     

   working days of the action being taken by the review committee


  1. Final recourse for complainant is to have matter referred to American Heart Association


  1. American Heart Association will be notified of any disputes, complaints or problems that SPH/CTC is unable to resolve that involve:

· Course content/curriculum
· Instructor qualification
· American Heart Association administrative policies and procedures
· American Heart Association Emergency Cardiac Care science issues


I have read the Policies and Guidelines for St. Peter's Hospital Community
Training Center and agree to adhere by these.


Signature: ___________________________________ Date: ______________

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